⚠︎ WARNING: Nicotine is an addictive chemical. This product is intended for adults 19+. Please vape responsibly. Keep out of reach of children and pets. If you experience any adverse reactions, discontinue use immediately and consult a healthcare professional.

Terms & Privacy

Terms of Use

1. Acceptance of Terms

By accessing or using WillVape.com (the “Site”) and purchasing products from WillVape, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please do not use this Site.

2. Age Requirement

WillVape sells vaping products intended for adults only. In compliance with Canadian federal and provincial laws, you must be of legal age to purchase vaping products (19+ in most provinces and territories; 18+ in Alberta, Manitoba, and Quebec). By placing an order, you confirm that you meet the legal age requirement in your province or territory. We reserve the right to verify your age and refuse service if verification fails.

3. Products

All products sold on WillVape are intended for adult use only. Product descriptions, specifications, and images are provided for informational purposes. We make every effort to display accurate information, but minor variations in color, design, and packaging may occur. We reserve the right to modify or discontinue products at any time without notice.

4. Health Warning

Nicotine is an addictive chemical. Our products containing nicotine are not intended for use by non-smokers, minors, pregnant or nursing individuals, or persons with underlying health conditions. Please consult your healthcare provider before using any nicotine-containing products. WillVape makes no medical claims regarding its products.

5. Orders and Acceptance

When you place an order, you agree to provide accurate and complete information. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

  • Age verification failure
  • Product unavailability or out of stock
  • Suspected fraudulent or unauthorized activity
  • Pricing errors
  • Restrictions imposed by applicable Canadian laws

6. Pricing and Payment

All prices are listed in Canadian Dollars (CAD) unless otherwise stated. We accept payments through Stripe. Prices are subject to change without notice. By providing payment information, you authorize us to charge the full order amount plus applicable taxes and shipping fees.

7. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy, which is incorporated into these Terms of Use by reference. Risk of loss passes to you upon delivery to the carrier. We are not responsible for customs delays, duties, or taxes.

8. Returns and Refunds

Returns and refunds are governed by our Refund and Return Policy, which is incorporated into these Terms of Use by reference.

9. Intellectual Property

All content on this Site, including text, graphics, logos, images, and software, is the property of WillVape or its licensors and is protected by Canadian and international intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

10. Limitation of Liability

To the maximum extent permitted by applicable Canadian law, WillVape and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to the use of our products or website, including but not limited to personal injury, property damage, or loss of profits.

11. Disclaimer of Warranties

Our products are provided “as is” and “as available” without any warranties, express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose. WillVape does not warrant that the Site will be uninterrupted or error-free.

12. Governing Law

These Terms of Use are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising out of these terms shall be resolved in the courts of Ontario.

13. Changes to These Terms

We may update these Terms of Use from time to time to reflect changes in our practices or legal obligations. We will post the updated terms on this page and update the “Last updated” date at the top. Continued use of the Site after changes constitutes acceptance of the revised terms.

14. Contact Us

If you have any questions, concerns, or requests regarding these Terms of Use, please contact us:

Email: [email protected]
Website: https://www.WillVape.com

Privacy & Cookies

1. Introduction

Welcome to WillVape. This Privacy & Cookies Policy explains how WillVape (“we”, “us”, “our”) collects, uses, discloses, and safeguards your personal information when you visit our website at WillVape.com (the “Site”) and make purchases from us.

We are committed to protecting your privacy and complying with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy legislation.

2. Consent

By using our Site and providing your personal information, you consent to the collection, use, and disclosure of that information in accordance with this Privacy & Cookies Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

3. Information We Collect

We collect only the information necessary to process your orders and operate our Site:

  • Personal Information: When you place an order, we collect your name, email address, shipping address, billing address, and phone number. We do not require you to create an account to make a purchase.
  • Payment Information: Payment transactions are processed securely by a third-party payment processor (Stripe). We do not collect, store, or have access to your full credit card numbers or payment credentials.
  • Device & Usage Data: We automatically collect certain information when you visit our Site, including your IP address, browser type, operating system, referring URLs, pages viewed, and the date/time of your visit. This is collected through Google Analytics and our web server logs.
  • Cookies: We use essential cookies for cart functionality and analytics cookies (Google Analytics) to understand site traffic and improve your experience. You can control cookies through your browser settings.

4. How We Use Your Information

We use your personal information for the following purposes:

  • Process and fulfill your orders
  • Verify your age as required by Canadian law
  • Communicate with you about your order status
  • Send marketing and promotional emails (only with your express consent; you may unsubscribe at any time)
  • Improve our website, products, and customer experience
  • Comply with legal and regulatory obligations, including the Tobacco and Vaping Products Act (Canada) and provincial vaping regulations
  • Detect and prevent fraud

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties. We may share your personal information only in the following circumstances:

  • Payment Processing: With Stripe, our payment processor, to complete your transaction
  • Shipping: With shipping carriers (e.g., Canada Post, courier services) to deliver your order
  • Legal Compliance: With law enforcement, government authorities, or as otherwise required by applicable Canadian law or a court order
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

6. Data Retention

We retain your order and personal information for as long as necessary to fulfill the purposes described in this policy, or as required by Canadian tax and record-keeping laws (generally six (6) years from the end of the tax year to which the records relate). Marketing data is retained until you unsubscribe or withdraw your consent.

7. Data Security

We implement reasonable physical, organizational, and technological safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These include SSL/TLS encryption for data in transit and restricted access to personal information on a need-to-know basis.

8. Your Rights Under Canadian Privacy Law

Under PIPEDA and applicable provincial privacy laws, you have the following rights regarding your personal information:

  • Access: You may request access to the personal information we hold about you
  • Correction: You may request that we correct any inaccuracies in your personal information
  • Withdrawal of Consent: You may withdraw your consent to our collection, use, or disclosure of your information at any time, subject to legal or contractual restrictions
  • Complaint: You may file a complaint with our Privacy Officer or with the Office of the Privacy Commissioner of Canada (OPC)

To exercise any of these rights, please contact us using the information below. We will respond to your request within thirty (30) days, or as otherwise required by applicable privacy legislation.

9. Quebec Residents

If you are a resident of Quebec, Quebec’s Law 25 (formerly Bill 64) provides additional privacy protections, including enhanced consent requirements and the right to request information about the automated decision-making systems we use (if any). All rights described in this policy apply to you, and you may also contact the Commission d’accès à l’information du Québec (CAI) with any concerns.

10. Google Analytics

We use Google Analytics to collect and analyze information about how you use our Site. Google Analytics uses cookies to generate reports about website traffic and usage patterns. Google may transfer this information to servers in the United States and other countries. You can learn more about Google’s privacy practices at https://policies.google.com/privacy. To opt out of Google Analytics tracking, you may install the Google Analytics Opt-out Browser Add-on.

11. International Transfers

Your personal information may be stored or processed outside of Canada, including in the United States, by our third-party service providers (e.g., payment processors, analytics providers). When information is transferred outside Canada, it is subject to the laws of the country in which it is held and may be accessible to that country’s law enforcement and government authorities.

12. Changes to This Policy

We may update this Privacy & Cookies Policy from time to time to reflect changes in our practices or legal obligations. We will post the updated policy on this page and update the “Last updated” date at the top. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy & Cookies Policy or our privacy practices, please contact our Privacy Officer:

Email: [email protected]
Website: https://www.WillVape.com

You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC) at  or toll-free at 1-800-282-1376.